Returns
Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@hillsvintage.com.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges
I do not accept exchanges.
Shipping
To return your product, please contact me at info@hillsvintage.com for address details.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Items lost in the post
Sometimes items shipped do get lost in the mail. We will always include a tracking number for shipments sent domestically from Australia and internationally. If you don't receive an item as expected and 30 days has past since delivery then please contact me at info@hillsvintage.com.
We will then raise a case with Australia Post and communicate the case number to you. The investigation with Australia Post as to the whereabouts of your shipment may take up to 60 working days.
If Australia Post acknowledges the item is lost in the post we will issue a refund for the value of the item. If Australia Post identifies the item as delivered then no refund will be issued and the item is deemed delivered and received by the customer.
Goods damaged in transit
Vintage, antiques and collectables tend to be fragile in nature. We will make ever effort to pack and ship items with due care including using padded bags and boxes where appropriate. If in the event the item is damaged in transit this will not be the responsibility of hillsvintage and no credit or refund will be issued after delivery.
